Anger Management for Workplaces - Perth

# Workplace Anger Management Perth

## Course Outline

### Overview

In Perth's high octane business world, I've watched thousands of our business elite wrestle with anger issues at work, whether it's fiery board room debates in the CBD to tension filled stand offs in warehouse environments across the metro. And that's why this A Z course on anger has been created because anger is the 100% normal at work learnable emotion that, when used and controlled well, can be the engine that drives you and your people towards success instead of being the downfall of your career.

The program is integrated with scientifically proven psychological concepts blended with direct tips and tricks. Learners will be challenged through practical and applicable examples across a range of Perth workplaces including mining & resources, hospitality and professional services. Instead of trying to shove our feelings down, we work on how we can feel, channel our feelings and communicate when things get tough.

This is not about building workplace robots who never get frustrated. It's about building your emotional intelligence skills to enhance relationships, develop better teams, and work together more effectively. The course acknowledges that uncontrolled anger is estimated to cost Australian companies in excess of $6 billion annually, added to which are significant cost through lack of productivity, turnover of valuable staff, workers compensation and legal bills.

### Curriculum Based Learning Outcomes

**Objective** Upon completing this course, participants will be able to:

**Identify and Assess Personal Triggers**

Know the warning signs before an outburst happens and recognise specific patterns of anger in each person

Learn the biological and behavioural elements of work related anger

Chart your own stress reaction to typical office scenarios

**Apply Immediate Response Strategies**

Teach breathing and grounding exercises that are applicable in the in workplace space

Use pause and reflect strategies in those charged instant moments

Use self soothing techniques that not require leaving the work site

**Communicate Effectively During Conflict**

Share fears and frustrations without heightening the stress

Listen to others when they are angry or frustrated

Have difficult conversations with colleagues, bosses, customers

**Support Team Emotional Intelligence**

Be able to identify when anger management issues are causing problems for co workers

You establish psychologically safe spaces for workplace tensions to be raised

Encourage positive exchange when teams go into conflicts

**Transform Anger into Positive Action**

Convert frustration into problem solving and creativity

Push for changes needed while keeping professional relationship intact

Learn to separate righteous anger from reacting and responses

### What You Will Learn

**Module one: WORKPLACE ANGER** An in depth study of the differences between healthy assertiveness and the ways anger leaves a wake of destruction We will explore all possible reactions to feeling justified or intolerable anger with visual aids so you will not only identify a lack of useful responses, but you'll be equipped the whole gamut of possible reactions. We look at your standard Perth workplace gripes from peak hour rage impacting morning meetings, to end of financial year stresses causing turmoil within the team. You will do a personal anger assessment to uncover your specific trigger patterns.

**Module 2: Anger Early Warning Systems** Identify the physical and mental cues that signal moods are about to explode. We will practice mindfulness exercises tailored for a fast paced work setting and devise personal cue systems that will enable you to catch yourself before responding. You will develop a personalised early intervention plan.

**Module 3: At the Moment Techniques** Learn at the moment tools you can use without anyone realising during meetings, on the phone, or in customer and client situations. With anywhere from the 4 7 8 breathing technique to low key grounding exercises, you'll have a toolbox of ways to help you process whatever you're feeling in a non distracting, real workplace friendly way.

**Module Four: Communication Techniques** Practice speaking out feelings of frustration and concern through "I" language and collaborative language. We'll do some challenging simulations that are relevant to you and your industry and we'll concentrate on how to hold onto your professionalism while you sort out important workplace problems. You'll discover when to deal with issue then and there and when to schedule follow up discussions.

**Module 5: Supporting Others and Team Dynamics** Gain the ability to support others in managing their own emotions without engaging in becoming overinvolved. Discover how to lead facilitated team discussions on the sources of workplace anger and to develop strategies for addressing systemic forces that may cause workplace upset.

**Module 6: Recovery and Repair of Relationship** Learn how trust and working relationships are rebuilt after conflicts have taken place. We will discuss effective ways to apologise, professionally making up for the damages and how to avoid such situations in future.

### Assessment and Practical Application

Students are required to complete scenario based assessments including workplace situations presented relevant to the Perth business context. We run role plays to replicate the pressure of a job environment, so you can practice in a safe environment. Participants will formulate their own personal anger management action plan including work appropriate strategies for anger management at work.

### Concluding Remarks

This course also turns office anger from a detriment into a strength by teaching the participant proven regulation techniques. Those that attend return with practical tools in hand, greater self awareness, and more effective communication skills. Its Perth centric nature ensures that it's culturally appropriate and relevant, while covering issues that are common across every workplace.

Instead of removing workplace frustration, we will help you better respond to the inevitable workplace stressors. You will help move the needle on more positive work cultures where the conflict is something that can be navigated through to support continuous growth instead of something that becomes an ongoing source of friction. An investment in these skills really is the gift that keeps on giving, not only in terms of career progression, team dynamics, and job satisfaction.